[Solved] How to Factory Reset Motorola Access Point AP 6532 to Restore Default

By | November 25, 2014

Motorola AP 6532 is an wireless access point for business that offers higher throughput along with WiNG 5’s direct forwarding, security, QoS services and site survivability. Our company setting up a wireless network with Motorola WLAN devices, as a Sys Admin, one day I came across with the reset Motorola access point AP6532 to troubleshoot! What should we do to reset an Access Point? Everyone knows that simply hold the reset button. That’s it? What If there is no reset button? What would be the solution? We can reset by console! If there is no console port available? Woooow… That’s the issue here. Motorola AP 6532 access points have only a single PoE Network port available.
Normally we configure Motorola wireless access point over web GUI accessed by Zero config IP. Faulty configuration may prevent such access to Motorola access point.


Steps to Factory Reset Motorola Access Point AP 6532

Usually any access point have one IP Address, we can manage the configurations via web/ CLI interfaces using that IP. Motorola 6532 comes with a Zero configuration IP address. Motorola describing this IP as 169.254.XX.XX where XX is obtained from MAC address last digits (Refer step 2).

Due to some configuration mistakes or unknown reasons we may lose the Zero configuration IP address. Wooo.. How to configure again? Is there any way to reset the Access point to default since it has no reset button and console port? The only way is to use a tool called AP Discovery tool from Motorola. Well, let me get in to the steps.

Step 1: AP Discovery tool
Motorola provides an application called AP Discovery tool which detects whether there is any Motorola Access point connected in the LAN with MAC address discovery.

This tool based on Layer 2 in OSI model as it detects the MAC address not IP [There is no IP at all, we lost the Zero config IP 🙁 ]

Download and install the tool: Motorola AP Discovery Tool

Step 2: Obtain Zero config IP from MAC Address
Now set the same range of IP in your local PC network adapter, for example

Step 3: Plug Motorola Access point to PC
Connect the Motorola AP 6532 in your PC’s NIC.

(Disable all other NIC, Wi-Fi adapters except the one where you connected the AP)

Step 4: Run AP Discovery Tool
Run AP Discovery from Start menu,

  • You will be prompted with your local PC Ethernet interface details. Enter the interface name (my case eth6)
  • AP Discovery tool will broadcast a message to all MAC address in the LANand it will detect the AP Number, AP MAC, Default (Zero config) IP, and AP Name together with OPTIONS.
  • Enter OPTION number 2 for resetting the Access point.
    Now you will be asked to enter AP Number and serial number of the access point.
  • AP Number we have already from the above step, for the serial number check the bottom side of access point.

Once you enter those, the tool will send reset signal to Motorola device and reset the device to default settings. The device will reboot and whole resetting process can be taken up to 15 minutes.
Later you can do wireless access point setup via zero config IP address and complete your wireless network installation.

7 thoughts on “[Solved] How to Factory Reset Motorola Access Point AP 6532 to Restore Default

  1. Dillip

    Hi ,how did you connect the AP to PC? Through a console serial cable (RS232 to RJ45) or RJ45 cable?

  2. ivan RAS

    Thx Brother its work.. i reset my Symbol AP-6531 to factory default and REMEMBER Its Take 15 minute to reset


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